Privacy Policy

Updated: May 24, 2018

Sahaba's Vision Statement: People have the freedom to choose how their digital content is shared. This Privacy Policy explains what we do to minimize the data we process and to protect that which we do collect. We recommend that you read this Policy in full. However, because the way in which we process data will depend on the service you use (and because we recognize that your time is limited and precious) you may decide to use the links below to navigate directly to the sections of the Notice which are relevant to you.

1. Who we are, our Services and our Website

1.1 Sahaba offers a variety of services to customers ("you") which range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting (the "Hosting Services")), cloud services (Cloud Hosting and Cloud VPS) (the "Security Services"), security services (SSL Certificates and SiteLook) (the "Security Services") and domain registration services (the "Domain Registration Services") among others.
1.2 The services offered by Sahaba are collectively referred to as the Services in this Notice.
1.3 We also have a website (the "Website") where website visitors, prospective customers and potential job applicants can find out more about us and our Services.

2. Hosting and Cloud Services

This section explains our privacy practices in relation to the data we collect when we provide Hosting and Cloud Services to you. In this section, "client" refers to businesses to which we provide the Hosting and Cloud Services.


2.1 What information do we collect when we provide Hosting and Cloud Services

2.1.1 When clients use our Hosting and Cloud Services, they provide us with third party data. We only collect this data in accordance with our client's instructions. This means that our clients are in control of the data they upload to our platforms.

2.1.2 We enter into agreements with our clients that set out our legal obligations in relation to that data, and explain that we may only use such data to provide the Services to our client (i.e. to provide Hosting Services, Cloud Services or the Domain Registration Services). In many legal jurisdictions, particularly those within the European Economic Area ("EEA"), Sahaba is considered to be a "data processor" in relation to such client data. Each of our clients would be considered to be a "data controller". As a controller, each Sahaba client is responsible for complying with the requirements for controllers under the General Data Protection Regulation ("GDPR") which requires notice, disclosure and specific legal bases for transferring data to Sahaba and using the Hosting and Cloud Services. As a processor, Sahaba has some - but not all - of those responsibilities.

2.1.3 If you would like more information about the data collected by a particular Sahaba client and, in turn, transferred to Sahaba, please refer to that client's privacy notice which would typically be located on their website.

2.1.4 There are instances in which we act as a data controller. The rest of this Privacy Policy explains our data collection practices in those circumstances.

2.2 Information that you provide

2.2.1 The personal information we collect from you when we provide you with Services will depend on the type of service or support you require.

2.2.2 Some personal information is collected directly from you when you:

  • (a) create an account or purchase any of our Services (for example, billing information, contact information, credit card number and in certain circumstances, government identification);
  • (b) request assistance from our technical support team (for example, your phone number or email address);
  • (c) log in to your account, such as your log-in credentials (for example, your username and password);
  • (d) complete contact forms or request newsletters or other information from us (for example, your email address); or
  • (e) participate in surveys or contests or participate in activities we promote which might require information from you.


2.2.3 We will also collect and process other data that might be less obvious to you. For example, account-related information is collected in association with your use of the Services (like the types of services you have used, your payment history, the amount of your payments, your domain name, information about when products renew or expire, customer service requests, information requests, etc.).

2.2.4 Some of this data may be personal data. We may use this information to contact you from time to time about our products, promotions and other services that relate to your account. You can manage and choose the information you want to receive. Please see Section 11 for more information.

2.2.5 Most of the personal information that we collect is necessary to keep all of our Services functional and accessible by you. If we’re asking for personal information beyond this scope, we’ll make sure to clearly let you know why we need it (and what the effects of not providing it may be).

2.3 Information we collect automatically

2.3.1 When you use our Hosting Services, we may collect certain information automatically from your device. This may include information like your IP address, your device type, any unique device identification numbers, browser types, information about your broad geographic location (for example, country or city level location) and other technical information that may identify you.

2.3.2 By way of example, data about usage of services is automatically collected when you use and interact with our Services, including metadata, log files and cookie/device IDs. This information includes specific data about your interactions with the features, content and links (including those of third parties, such as social media plugins) contained within the Services as well as the information listed in the previous paragraph.

2.4 Information we collect from third party sources

2.4.1 In our capacity as a data controller, we may collect information from third parties. This may include information from partners in order to maintain functionality of your Services (such as domain name registrations and third-party email suites). We may combine this data with information we already have so that we can properly update, analyze, and expand our Services. This information will only be used for the specific reason for which it was provided to us.

Our Website

What information do we collect when you use or visit our website?



3.1.1 Information you provide

Sahaba receives and stores information you provide to us though your use of the Website. We may collect and store information about your visits and interactions with the Website that does not directly identify you, but is automatically received and recorded by us through use of cookies or other services. We use cookies or similar services to analyze trends, administer the website, track users' movements around the website and to gather demographic information about our user base. You can control the use of cookies by selecting appropriate settings in your browser. If you choose to disable cookies, it may limit your use of certain functions on the Website.

Additionally, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring / exit pages, operating system, date / time stamp and / or clickstream data. We may combine this automatically-collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics or site functionality.

Our Website contains social media features such as the Facebook button and other widgets that operate on our Website. These features may collect information such as your IP address and the pages you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Website. Your interactions with these features are governed by the privacy statement of the company providing the applicable feature.

[Targeted advertisements or interest-based offers may be presented to you based on your activities on our webpages, other websites and based on products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third-party partners may use features like cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests and to measure advertising effectiveness. If you wish to opt out of interest-based advertising.

How We Use Cookies

We use the following types of cookies:

  • Persistent Cookies: We use persistent Cookies to improve your experience of using the site. This includes recording your “Accept Cookies” consent which first appears when you use the site.
  • Session Cookies: Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.
  • Third Party Cookies: Third party cookies from YouTube, Google, and other similar services may be in use on the site, depending on whether videos are currently embedded in content, etc.


You may refuse to accept browser Cookies by activating the appropriate setting on your browser (See Section 9). However, if you select this setting you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you direct your browser to our site.